2.25.2008

User Support....pssh...f-that

So I have realized something...something fairly important to the life of anyone in the Service Industry that is trying to find something else to do...

If you're tired of helping people with their problems, and want to do something different - there is not a job in the world that you can do where you don't have to help people inherently.

I work in IT. I don't have a problem educating users with how to use their computer and technology, and how to incorporate it into their every day lives. The problem I have is that they aren't LEARNING, they're just calling me up when they try to do something and fail the first time. There's no "well, I better try a couple things before I bother them to make sure it's not something I'm doing." None of that. No consideration for the fact that there are 450 other people on campus that are doing the same thing they are, yet they still want us to drop what we're doing to help them out instantly.

The other problem I have with them, is that they want it worked around their schedule...but again with the "I'm the only person that matters" syndrome. We can't work around 450 other people's schedules on campus, and expect to get anything done in a timely manner. We have our jobs to do just as they have their jobs to do, but our job also includes on-the-fly fugg-ups that they constantly create.

I have no problem showing someone how to do something once...even twice, because maybe they didn't catch it all the first time. But around the third or fourth time, they had better write the damn thing down, and read it again before calling in. If we give them a paper to read with the answers to any of the issues they'll encounter after we do something to their computer, they had better fuppin' read the paper before calling into the helpdesk.

I've given this some thought, obviously, and have decided that while I'm IT, I can't give it up to go be, say , a professor - because then I have to answer questions for the students...I can't be a student, because then I have to answer questions for the professors and other students. I can't be a retail salesperson because I'd have to answer questions for the customer. I can't produce a product because then I'd have to support the procedure or the product itself.

About the only thing I could be that doesn't really involve having to help anyone figure something out would be an Artist.

I'm simply tired of not being able to use my abilities and expand them...while at the same time not making enough money to justify the crap we have to put up every day. I'm ready to work on my own stuff now. I'm tired of having to help everyone else figure out how to do their inferior crap simply because they don't want to click around or type a quick search into Google to figure out that they could actually fix their issue themselves.

I understand why Linux people are always like "rtfm, n00b, &gtfo" It's because people don't read the manuals, do a search, or reflect on previous experiences before asking someone else. I have issues with my cable company at times, but I do everything I can before I call their ass - but that's mainly because I already know how to troubleshoot my connection to them from previous experiences, and because chances are they're going to be too incompetent to fix the issue that I have anyway - like giving me a new IP address.

Anyway, I needed to vent, but venting is not going to solve the problem.
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